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A bit of Story

The idea for Cyclesgoo was born out of my own love for cycling. I've been an avid cyclist for as long as I can remember, and I've always been frustrated by the lack of reliable and affordable cycling gear available on the market. Too often, I found myself settling for subpar products that didn't live up to my expectations.

That's when I decided to take matters into my own hands and create Cyclesgoo. I wanted to build a brand that would not only provide top-notch cycling gear but also offer exceptional customer service and a seamless shopping experience. I knew that by focusing on quality, innovation, and customer satisfaction, I could create something truly special.

Happiness is surrounding yourself with people and products that spark joy.

Our Commitment to Quality

At Cyclesgoo, we believe that quality is the foundation of everything we do. We carefully curate our product selection, ensuring that every item we offer meets the highest standards of performance, durability, and style. From our state-of-the-art bicycle frames to our lightweight and breathable cycling apparel, every product in our collection is designed to enhance your cycling experience.

We work closely with our suppliers and manufacturers to ensure that our products are made using the best materials and the latest technologies. We also put each item through rigorous testing to ensure that it meets our stringent quality standards before it ever reaches our customers.

Enhancing Your Cycling Experience

At Cyclesgoo, we're not just about selling products – we're about enhancing your overall cycling experience. That's why we've built a team of cycling enthusiasts and experts who are dedicated to providing exceptional customer service and support.

Whether you're looking for advice on the best bike for your needs, need help with a repair, or simply want to chat about your latest cycling adventures, our team is always here to help. We're passionate about cycling, and we're committed to helping you get the most out of your rides.

Join the Cyclesgoo Community

At Cyclesgoo, we believe that cycling is more than just a hobby – it's a way of life. That's why we've built a vibrant community of cyclists who share our passion for the sport.

Through our social media channels, blog, and local events, we connect with cyclists of all levels and backgrounds, sharing tips, advice, and inspiring stories. We also offer exclusive discounts and promotions to our community members, making it even easier for you to get the gear you need to enjoy your rides.

Start Your Cycling Journey with Cyclesgoo

Whether you're a seasoned cyclist or just starting out, Cyclesgoo has everything you need to take your cycling experience to the next level. From our high-quality gear and accessories to our exceptional customer service and supportive community, we're here to help you discover the joy of cycling.

So why wait? Start your cycling journey with Cyclesgoo today and experience the difference that quality, innovation, and a passion for the sport can make.

Returns Policy

Cyclesgoo is dedicated to providing you with the right cycling gear and accessories. But if you are not in love with the product you purchased from Cyclesgooo.com, or you find some problems with the products, we will gladly process your return/exchange.

Return Processes

•  Send your order No. + return reason + photo/video to our support team at:
   support@cyclesgoo.com (order from Cyclesgoo.com online store)
•  Our service team will provide every customer with timely service. Usually, we will respond in 24 hours(working day Mon-Fri) to help you deal with the issue and initiate the refund/return process.

Defective Products

•  We will cover the shipping cost and send a new one after confirming the problem.
•  We will help you check the reason first. If necessary, we will send the tools to you to help you check. Once the product is identified as defective, we will arrange a return/exchange for you and be responsible for the return shipping cost.

Regarding shipping cost, we have a cooperative delivery channel in the United States, and we can create a shipping label for you. We are still improving the logistics network in other regions, and you will need to pay in advance. After receiving the product, we will refund the shipping cost plus the order amount.

Unused products

•  We will not cover the shipping cost and only refund you the order amount.

•  We will not cover the shipping back cost for the exchange request. We will cover the shipping cost for the exchanged item if it's the same product as your original order. Please contact our support team for different item(s) to discuss case by case. Products returned/exchanged must be in new, unused condition, include all products and accessories, and be in original packaging. If the products do not meet the above requirements, the return/refund/exchange may be rejected.

Paypal/Credit Card Refunds

The refund will be made to the original payment method/instrument used to make the initial purchase. The refund amount will usually appear in your account within 3-5 business day, but depending on your bank, it can also take up to working week.

 

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